Privacy Policy

1. Introduction

A Nurturing Bay Homecare LLC ("we," "our," or "us") is committed to protecting the privacy and security of our clients’ personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Health Insurance Portability and Accountability Act (HIPAA), Texas Medical Privacy Act, and other applicable laws.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, date of birth, Social Security number, and emergency contact.

• Health Information: Medical history, treatment plans, diagnoses, medications, insurance information, and physician contacts.

• Financial Information: Billing details, payment history, and insurance data.

3. How We Use Your Information

Your information may be used for:

• Providing personalized home care services

• Coordinating with healthcare providers

• Billing and payment processing

• Meeting legal and regulatory requirements

• Quality assurance and staff training

4. How We Share Your Information

We may disclose your information:

• To medical professionals involved in your care

• To insurance companies for claims processing

• To government agencies as required by law

• With your written consent for other purposes

We do not sell or rent your personal information.

5. Your Rights

As a client, you have the right to:

• Access and receive a copy of your health information

• Request corrections to your records

• Request restrictions on certain uses and disclosures

• Receive a list of disclosures

• File a complaint if you believe your privacy rights were violated

To exercise these rights, please contact us at [Insert Company Email or Address].

6. Security of Your Information

We implement physical, administrative, and technical safeguards to protect your data from unauthorized access, use, or disclosure.

7. Third-Party Services

We may use trusted third-party vendors (e.g., billing or scheduling platforms) who are contractually obligated to protect your privacy under HIPAA and Texas law.

8. Retention of Records

We retain records in accordance with Texas state law and HIPAA regulations. Typically, medical records are kept for a minimum of 6 years from the date of last service.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Clients will be notified of significant changes through email or mail and the updated policy will be posted at our office and on our website.