1. SMS Consent Communication:
   The information of phone numbers, obtained as part of the SMS consent process, will not be shared with third parties for marketing purposes.

2.  CLIENT SMS COMMUNICATION TYPES:
   If you have consented to receive text messages from A Nurturing Bay Home Care LLC you may receive messages related to the following:

• Appointment reminders

• Follow-up messages

• Billing inquiries

• Confirmation of received forms or documents

• Visit confirmations

• Upcoming service notifications

• Care plan updates

• Seasonal health updates

• Agency announcements or holiday schedule updates

• Changes in caregiver assignment

• Notification of caregiver arrival delays

• Emergency alerts (weather, evacuation, safety concerns)

• Quality & Satisfaction Check-Ins

• Client satisfaction surveys

• Follow-up messages after visits

• Incident follow-up communications

• Family Updates

• (Sent only with written consent)

• Shift start/end notifications

• Care updates (“Your mom is doing great this morning…”)

• New Client Welcome Messages

• Confirmation of intake appointment

• Welcome and next-steps instructions

• PROVIDER / CAREGIVER SMS COMMUNICATION TYPES

• (For employees, contractors, and onboarded providers)

• If you have consented to receive text messages from A Nurturing Bay Home Care LLC, you may receive SMS notifications related to the following:

• A. Scheduling & Shift Management

• Shift reminders

• Open shift alerts

• Schedule changes

• Confirmation of assigned shifts

• B. Employment & HR Notifications

• Onboarding steps

• Background check updates

• Document renewal reminders (CPR, TB, ID, liability paperwork)

• Policy updates

• C. Payroll & Timesheet Messages

• Timesheet reminders

• Payroll confirmation notices

• Attendance updates

• D. Training & Compliance Alerts

• Mandatory training reminders

• CEU updates (if applicable)

• Credential renewal notifications

• E. Emergency & Safety Messages

• Weather-related alerts

• Emergency instructions

• Safety notifications affecting assignments

• F. Agency Announcements

• Holiday schedules

• Office closure alerts

• Important updates from administration

   

     3. Opt-In Method:
         You may opt-in to receive SMS messages from A Nurturing Bay Home Care LLC in the following ways .

          By filling out a website form.

    4. Help:
         If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at www.nurturingbayhomecare.com or call us at                   (726) 800-3917
    5.Standard Messaging Disclosures:

         Message and data rates may apply domestically or internationally.
         You can opt-out at any time by texting "STOP."
         For assistance, text "HELP" 
         Message frequency may vary.